Refund policy

Returns

 

We want your child to love their Lunamira pillow. If you're not happy with your order, you have 30 days from the delivery date to request a return or refund.

 

To start a return, email us at customerservice@lunamira.co with your order number and a short note about what went wrong. We'll reply with next steps.

 

Return shipping is free. You will never be asked to pay to send an item back to us.

 

In many cases, we won't ask you to ship the pillow back at all. Our pillows are large and arrive compression-packed, which makes them impractical to repack. Where it makes sense, we'll simply issue your refund and ask you to keep, donate, or dispose of the item. We'll let you know which applies when you contact us.

 

Condition: We accept returns of items in resellable condition. Because these are children's products, we handle each request individually and reasonably - just tell us what happened.

 

Refunds

 

Once your return is approved, we'll issue a refund to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.

 

Damaged, defective, or incorrect items

 

If your order arrives damaged, defective, or isn't what you ordered, email customerservice@lunamira.co within 30 days of delivery with your order number and a photo. We'll make it right at no cost to you.

 

A note on loft

 

Our pillows ship compression-packed and need about 24 hours to fully expand. If yours looks flat on arrival, that's normal - please give it a day (a short tumble in the dryer helps) before deciding whether to return it.

 

Cancellations

 

Orders are sent to fulfillment quickly. If you need to cancel, email us as soon as possible and we'll cancel it if it hasn't shipped yet. If it has already shipped, the return process above applies.

 

Questions? Email customerservice@lunamira.co