Shipping policy

Where we ship

 

We currently ship to addresses within the United States only, including Alaska and Hawaii. We do not ship internationally at this time.

 

Shipping cost

 

Shipping is free on all U.S. orders. There is no minimum order value.

 

Processing and delivery

 

Orders are typically processed within 1 business day. Estimated delivery is 3-5 business days after dispatch. Orders placed on weekends or U.S. public holidays are processed the next business day.

 

Delivery estimates are not guarantees. Carrier delays, weather, and peak periods can affect timing.

 

Fulfillment

 

Our orders are fulfilled through Amazon's fulfillment network. Your package may arrive in unbranded packaging and may be delivered by a range of carriers.

 

Tracking

 

You'll receive a tracking link by email once your order ships. If tracking hasn't updated after 5 business days, email customerservice@lunamira.co and we'll look into it.

 

Wrong or incomplete addresses

 

Please double-check your shipping address at checkout. We can't reroute a package once it has shipped. If a package is returned to us as undeliverable, we'll contact you to arrange redelivery or a refund.

 

Lost or stolen packages

 

If tracking shows delivered but you haven't received your order, email us within 30 days of the delivery date and we'll help resolve it.

 

Questions? Email customerservice@lunamira.co